The Nurse at the Laundromat: An Innovative Model
A nurse in a Baltimore laundromat might be testing one of the most important ideas in American health care: what if care started before you ever needed the emergency room?
Organizations from NPR to the Milbank Memorial Fund are closely watching the Neighborhood Nursing program that the top-ranked Johns Hopkins School of Nursing has brought to some of Baltimore’s most challenging areas.
“The only thing everyone has access to is calling 911 and going to an emergency room…the only thing we can all do should be something much more minor, where you can ask someone a question, get a house call or understand how your body works,” says Sarah Szanton, Ph.D., Dean of the Johns Hopkins School of Nursing.
Neighborhood Nursing is designed to fill that gap, offering earlier, more accessible support before a crisis begins.
“The neighborhoods right near Johns Hopkins said, ‘We want to come to you. We want to make sure we trust you.’ So we started off in senior center lobbies, laundromats and libraries, and let people come to us,” Dean Szanton explains to hosts Mark Masselli and Margaret Flinter.
That trust-first approach is what makes the model work. Nurses and community health workers meet people where they are, helping address not just medical needs, but the everyday challenges that shape health, from access to food and transportation to navigating complex systems of care.
The goal is simple but powerful: connect earlier, intervene sooner and reduce the need for emergency care.